Facility
San Diego Zoo Wildlife Alliance
Closing Date
[jobclosingdate]
Description
HOW YOU WILL IMPACT OUR MISSION
The Tour Operator Guide serves as the voice of the San Diego Zoo by providing an engaging, educational tour that introduces guests to our plants and animals as well as our hubs of conservation activity and our leadership role in the conservation community. In addition to narrating, these positions drive vehicles, including both double-deck and single-deck buses, through the Zoo grounds in a manner that promotes our reputation for safety and professionalism. Responsibilities include conducting an average of five to six tours per shift focused on the Zoo’s Mission and key messages, providing warm and engaging guest service, and assisting in tour boarding procedures. This position reports to the Transportation or Tours Supervisor.
WHAT YOU WILL DO
Performs as organization’s public relations representative in the Transportation Department
Conducts an average of five to six tours daily
Presents educational and entertaining narrative simultaneously while driving a tour vehicle
Presents a positive, friendly, and outgoing image
Conducts tours in an organized, safe and timely manner
Interacts with tour patrons continuously
Loads and unloads tour vehicles
Educates the public and maintains the organization’s image of goodwill
Conducts tours on paths, walkways and behind the scenes areas
Conducts special tours as required
Distinguishes wildlife in camouflaged habitats
Responds to medical and mechanical emergencies
May work relief lead shifts
WHAT WE ARE LOOKING FOR
Seeking applicants wanting to be allies for conservation education who enjoy a fast-paced and varied work environment. Ideal applicants are receptive to feedback and comfortable shifting directions with the needs of the team. The ability to communicate with tact and problem-solve in the moment is a must. Selected candidates need to be able to communicate scientific ideas from biology, zoology, and environmental science clearly to a diverse audience.
Responsibilities include conducting an average of five to six tours per shift focused on the Zoo’s Mission and key messages, providing warm and engaging guest service, and assisting in tour boarding procedures. Foreign language fluency is preferred. Hours will vary seasonally with up to Full-Time hours during peak attendance or extended hours periods. Applicants must have sufficient availability to train fully prior to extended operations periods. Extended operating hours periods (March 26 – April 10 and June 19 – September 5) will require availability seven days a week and all hours, including evenings. Applicants must be at least 18 years of age.
JOB EXPERIENCE
Training and/or experience which would demonstrate the essential functions, knowledge and skills outlined. An example of which would be prior training or education in the life sciences, prior experience in public speaking, and guest services.
Prior experience with classroom teaching is highly desirable
EDUCATION AND CERTIFICATIONS
Associate’s Degree preferred
Current valid California Driver’s License in good standing
Current valid California Class B Driver’s License in good standing
Must be able to pass a DMV class B physical for Zoo bus positions
SKILLS AND KNOWLEDGE
Zoology, with special attention to the care and unique qualities of the wildlife in residence
Layout of the Zoo or Safari Park
Organization policies, rules and practices
Public speaking
Principles of public relations
Communicate clear and concise via an amplified public address system
Operate tour vehicle safely and efficiently
Handle repetition and unruly passengers
Update knowledge of animal exhibit and condition changes
Distinguish wildlife in camouflaged habitats
Follow directions effectively
Handle physical, medical, and mechanical emergencies
Monitor sounds
Perform the duties outlined above
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Local and In-House Discounts
Employee Assistance Program
Wellness Program
IMPORTANT DETAILS
Location: San Diego, CA
Duration: Seasonal through September 6, 2022 (approximate date)
Union Part-Time Non-Exempt Position – If selected, there will be fees and dues to be paid to the Union
Hourly Rate: $21.93 and SDZWA is pleased to offer a $1200 signing bonus for all new employees hired through April of 2022.
THIS EMPLOYER PARTICIPATES IN E-VERIFY
SAN DIEGO ZOO WILDLIFE ALLIANCE IS A DRUG FREE WORKPLACE
SAN DIEGO ZOO WILDLIFE ALLIANCE IS AN EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER
At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our employees, our guests, our community, and our wildlife.
SDZWA is an Equal Opportunity Employer. SDZWA will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ethnicity, disability status, genetics, protected veteran status, marital status, parental status, or any other characteristic protected by federal, state, or local laws.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
Be an ally for wildlife by joining our team!
Education and Pre-requisites
Not specified.
Compensation and benefits
Not specified.
Application instructions
Apply directly through SDZWA website:
https://us61e2.dayforcehcm.com/CandidatePortal/en-US/sdzwa/Posting/View/7222