Facility
Malibu Wine Safari
Closing Date
[jobclosingdate]
Description
Malibu Wine Safaris is a hospitality business focused on creating unforgettable experiences that center around great wine, exotic animals, and adventure! We take guests on 1-2 hours tours of Saddlerock Ranch and vineyard in Malibu, California. Each member of the Malibu Wine Safaris team is expected to provide the 5-star experience our guests expect. From the initial interaction on the phone, all the way to the end of their tour, our Safari Guides provide outstanding service. The position role is to provide outstanding experiences for our visitors while conducting safari tours, and supporting operations by welcoming and checking in guests.
• Deliver 5-star experiences to every guest
• Perform 1-2 hour guided tours of the Saddlerock Ranch and vineyards
• Safely and professionally operate Safari vehicles, abiding by all safety regulations
• Exhibit knowledge of wine culture, including production and history
• Minor animal husbandry, including feeding and guest interactions
• Front of House Customer Service, including but not limited to:
o Guest Check-In
o Day of Customer Service/Interaction
o Answer phones
o Handling day-of-tour changes
o Charging guests for tours
• Keeping management informed of customer feedback, summarizing customer concerns, and helping to find solutions to reoccurring issues
Education and Pre-requisites
• Experience in hospitality or customer-facing roles is a plus
• Comfortable speaking in front of large groups
• Excellent customer service skills
• Basic computer knowledge
• Ability to learn new software systems
• Must be 21+
Compensation and benefits
Not Specified.
Application instructions
http://malibuwines.applytojob.com/apply/j8G0c5nCxX/Malibu-Wine-Safari-Guide